We’ve bought several pieces here and love that if they don’t have it, they can look in their books and find exactly what you want at an unbeatable price. We have only ever had exceptional service, kindness, friendliness and patience while we tried to make decisions while keeping our kids from climbing on furniture and running around. Planning on getting another mattress here soon!Kathryn Campbell
My wife and I have purchased many thing from here. We even had a product that had a defect and Mark went to bat for use. He even made a personal visit to the house with a Company Rep. I will continue to buy stuff here and will get everyone that I can to come here. Very Happy… If he does not have it he will find it.William Jones
VERY impressed! Not sure what happened with the wife and kids that were “ran out of the store”, but I am a wife and had my kids with me and there were zero issues (two two and under and a Thirteen year old). They ran around while hubby and I discussed and decided, and the employees were gracious and accommodating. They did a great job listening to our desires and budget needs, and they were brutally honest about what was on the floor. We told them our desires and they made recommendations based on our needs and explained the differences in wear between the fabrics and leathers. We had read some horror stories about certain upholsteries, and had seen wear in our own furniture. They explained what happened and the choices we had to make sure it didn’t happen again. They are learned, experienced, and ready to guide you without hard selling. We are very pleased with our experience here, and will recommend them to others!Emily LaVigne
Ask for Jerry when you go. I had a great experience buying my bedroom set. Jerry did a great job trying to find a set that would match our budget. He is very convincing but doesn’t try to force you to buy something. I will be coming back here to buy more furniture in the future.Jason Zheng
This is a family business, so they worked with me when I had a family need, they helped make it happen. When I had to have the bedroom my little girls wanted by a specific date they put their hearts behind the sale and the delivery there were even special gifts just for my babies.
I am going back for sure the price quality selection and people are the best.Keith McKelvey
Kevin, I believe the one who had the issue should be the one to leave the review. Just from my experience in the store (and my personal experience from working in customer service ever since I was old enough to work), I would say with certainty that if anyone were an issue, it was probably your wife or more likely your children.
On black Friday, my husband and I went to Rooms to Go, Ashley, and La-Z-Boy only to end up at Marked Down Furniture where we were treated like real people and not just a future sale. They assisted us in getting the best possible product and worried about our needs instead of their bottom line. They were VERY genuine people, and at no time did we feel like we were being worked or tricked into buying something we didn’t need. SUPERB customer service, as well as excellent products. They even provided same day delivery, and the delivery guys were awesome as well.Mandy DaNeiz